Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Warranty

  • Our group of specialists will do their best to reply to your help requests within up to 1 hour. If, however, the trouble you have experienced needs help from our Administrators’ =Team,= we are going to send the ticket to the administrator on shift and will write a note to tell you.

  • Top quality support service

  • Top–class Customer Assist Service

  • We will be working for you around the clock to provide you with useful information and technical support and also to aid you with any problem that you might run into when handling your virtual server. We’re able to assist you with all pre–installed software, plus your OS, server admin panel (in accordance with the VPS type) and the Online Control Panel designed solely by us.

  • Intuitive help center

  • An Educational Help Zone

  • In the Online Control Panel that is included gratis along with your virtual server, you’ll find an informative Help zone, containing all that you should be informed about when maintaining your sites and software packages. We have integrated a range of how to articles and reviews and video training that show the important site management duties in an easy–to–understand form.