Client Support Channels
A 60–Minute Ticket Response Time Guarantee
Every single support request you submit to us will be replied to within maximum 1 hour. In case your support ticket or e–mail requires further assistance from a server administrator, we will timely forward it and leave a comment to let you know that your case is being examined. If you order our Admin Services package, any of the server management tasks included there will be carried out at a time that suits you.
A Top–Quality Technical Support Service
Should you require assistance using our Online Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server on your behalf, you can touch base with our tech support staff anytime through the ticketing system. Additionally, if you need assistance managing your dedicated server, you can order the Admin Services package, which includes weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, backup hard disk drive storage space, etcetera.
An Easy–to–Navigate Help Area
We have provided the Online Control Panel with a comprehensive knowledgebase, which offers detailed explanations of all its features and functionalities. Also, we have filmed exhaustive video tutorials that will further explain to you how to perform a specific operation or troubleshoot a regularly experienced problem. All the instructional articles and the tutorial videos are readily accessible from every section of the Online Control Panel through the Videos and Help buttons situated in the upper right corner.