You'll find a lot of shared hosting suppliers out there, but most of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to contact the company over the telephone. The level of support that you can have through this channel of communication varies based on the service provider - some provide professional telephone support, many others offer common and customer support only because some matters are more time-consuming and it is a lot less difficult to be resolved through a ticket, particularly when the issue has to be escalated. Still, it is good to know that you can contact your web hosting provider as there're a lot of small-scale matters that can be taken care of efficiently and in a very timely manner through a telephone call, not mentioning that you're able to get additional information regarding the services even before you become a customer.

Phone Support in Shared Hosting

Our shared hosting packages include phone support 14 hrs a day even on official holidays, therefore if you do not have an account yet, you can call us and find out more about our services or whether we will meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so you are able to call the number that is nearer to you. In case you are a current customer, we can assist you in a timely manner with all the general and billing issues and with a number of tech issues in order to save you time and efforts - we are aware of the fact that sometimes it's quicker to speak with a live person so as to get things done right away. Of course, some matters simply cannot be resolved on the telephone, so in such a case you have the option to use our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we provide include live phone support for fourteen hours daily. If you are unsure which package will be suitable for your sites, you would like to learn more about the package's specs or you're looking for any other type of information about our solutions, you are able to call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our customer support representatives will help you. In case you currently have an account, you're able to get in touch with us about general and sales issues, although we are often able to help with a multitude of technical issues as well. For entirely technical troubles you'll need to take advantage of our integrated ticketing system where the conversation between you and our tech support team will be in 1 place, which is the best option in case your issue needs additional time to be dealt with or it has to be escalated to our sysadmins.