A live chat is a real-time method of communication between a website hosting company's support team and its customers. It's an efficient way to get some information about the web hosting services or get some issue resolved since you are talking with a live representative. The benefits of using a live chat service instead of calling or opening a trouble ticket are the reduced chance of errors any time you exchange info like usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the representative investigates the issue involved. What's more, you will be able to join a live chat room from any kind of computer that's connected to the Internet, avoiding the phone charges that you'll have to pay in case you're calling to another country.

Live Chat Support in Shared Hosting

As a part of the support services that we supply for our Linux shared hosting, we now have live chat support that is online every single day, even on holidays. You will be able to contact us regardless if you already have an account or not, since we will help you with all kinds of things, ranging from giving you general info on our solutions in case you aren't our customer yet and you're interested in purchasing one of our plans, to helping you with creating an email account in an email client. Some issues are more complex and time-consuming, and you will have to take advantage of the ticketing system which is built-in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is accessible every day, even on weekends and holidays. It is one of the best ways to learn more details about our Linux semi-dedicated hosting in case you don't have an account yet or to get some issue resolved if you are a client and our support agents will assist you in real time regardless of the time of the day you join the chat. In case you wonder which package is more appropriate for your sites, in case you need advice whether you should obtain a specific upgrade and how to obtain it or if you experience troubles setting up an email account on your computer, you're able to get in touch with us and we'll supply you with the necessary details straight away. Our live chat is online even after our telephone lines are off for the day, therefore if you have an account with us, you can be certain that you will always get timely assistance with any kind of question or problem that pops up.