There are different ways in which you can contact the web hosting company whose services you are using, but the one that you will always find no matter which company you opt for is a trouble ticket system. It’s the least complicated channel of correspondence for many reasons. In case no support team representative is free at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably be received. Plus, you can copy & paste extensive pieces of information without worrying about misprints, and if a specific problem needs more time to be fixed or a number of replies have to be exchanged, all the information will be in one and the same location, so either party can always see the comments written by the other one. The drawback of using tickets to get in touch with your web hosting company is that they are often separate from the web hosting platform, which means that if you need to supply information or to adhere to guidelines, you’ll need to use at least two different admin interfaces and this number can rise in case you’d like to administer a handful of domains. Moreover, lots of hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting come with an integrated support ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will allow you to manage everything related to the hosting service itself in the exact same location – payments, web files, e-mails, trouble tickets, etc., eliminating the necessity to go through different admin interfaces. If you have any technical or pre-sales questions or any problems, you can send a ticket with several clicks without having to leave your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of educative articles, which will give you more info and which may help you fix any specific problem even before you open a ticket. We guarantee a support ticket response time of maximum one hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, so you will not need a different platform to get in touch with our customer support staff – you can do it on the spot the moment you bump into a problem. Sending a new ticket requires several clicks of the mouse and tracking down an older one is just as simple. Using our intelligent search option, you can quickly track down any ticket that you’ve submitted in the past. You can open a ticket whenever you like as our customer support engineers are at your service 24x7 and respond in no more than sixty minutes, although it seldom takes that much to receive a reply. With the Hepsia Control Panel, you will have everything in one place and you can forget about having to log in and out of 2 or more platforms to resolve a simple issue.