24/7 Customer Support in Shared Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux shared hosting. Even if you aren't our customer yet and you have some questions, we will help you promptly and supply you with the needed info, in order to give you a choice to make the best decision when you get your new hosting account. We're available any time, including weekends and holidays, and we offer various ways of communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we have several telephone numbers worldwide, therefore you can call the one which is closer to you. The maximum response time for the emails and the tickets is one hour. The regular response time is around 15-20 minutes, which means that you can forget about waiting for several days to receive assistance for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we offer include 24/7 customer and technical support, therefore whatever the issue you have, you'll be able to get in touch with us and we will assist you quickly. Our guaranteed response time for any email message or support ticket that you open from your Hepsia hosting Control Panel is only one hour; the actual response time rarely exceeds 20 min. Furthermore, we have phone support with several local numbers internationally plus a live chat, which means that you'll be able to get in touch with us and get additional info about our solutions even if you do not have an account yet. We're able to assist you with any question or a problem you may have - payment methods, plan specifications, e-mail setup, web hosting account settings, and so on. If you use our services, you will not ever experience a scenario where you need to wait for a day or two to get an issue resolved like you may need to do with lots of other companies.
24/7 Customer Support in VPS Hosting
If you rent a Virtual Private Server from us, you'll be able to contact us 24/7 for every server-related issue or fordifferent problems and / or questions with regard to the pre-installed software your server is equipped with. In case you haven't ordered your virtual private server package yet, you will be able to learn a lot more about our services by giving us a phone call or through the live chat service. For more technical issues, you can send an email message or open a ticket through your billing Control Panel and you'll get assistance within no more than one hour irrespective of the time of the day, even on weekends and holidays. The actual response time in most cases doesn't exceed thirty minutes. If you're looking for assistance for third-party software, you are able to use the Managed Services upgrade which you can include to each VPS plan and our administrators will assist you with any set up or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Web Hosting
If you obtain a dedicated server from our company, you can contact us at any time using various channels and the maximum time that you'll have to wait for a reply is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we will support you with anything relevant to the applications which are pre-installed on your server. To contact us about a technical issue, you will be able to open a ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of general questions or you'd like to know more about our solutions before you order, you may also use our live chat or you can call one of the local phone numbers that we have in different countries worldwide. In the event that you'd like to have assistance with third-party software that you are unable to install or manage efficiently, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.