Terms Of Service
Service Level Guarantees
Acceptable Use Policy

GNet Hosting Service Level Guarantees

30 DAY MONEY BACK GUARANTEE

If, for any reason, you are dissatisfied with our hosting services, we will refund your hosting fees at any time during the first 30 days after you have signed up for an account with us. You can email us at billing@duoservers.com and receive full refund for your hosting plan within the 30-day money-back period.

Please, NOTE that domain name registrations are final and non-refundable. As changes are no longer allowed after a registration request is submitted, you should always check for correct spelling before purchasing a domain name.

SERVICE GUARANTEES

99.9% Network Uptime Guarantee
GNet Hosting guarantees that your website(s) will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network and server uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where GNet Hosting has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of GNet Hosting. GNet Hosting may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.

GNet Hosting guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

a. Server Hardware Breakdown.

b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, GNet Hosting is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by GNet Hosting. Consequently, if a hardware crash provoked by the customer happens, GNet Hosting has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.

SUPPORT RESPONSE GUARANTEE

GNet Hosting guarantees 24/7 support available 365 days per year. Support is available via our online Contact Us form, via our phone lines and live chat, and the web hosting control panel integrated ticketing system. Each ticket is replied to within no more than 60 minutes after it has been opened. 

Dedicated 24/7 Support For All Customers

  • 24/7 Ticketing support with 25 minutes average reply time
  • 2 US tel. support lines are available from 4am to 8pm PST
  • An additional UK tel. support line is now available

    • Ecommerce web hosting by GNet Hosting

    WE ARE THE WEB HOSTING COMPANY THE OTHER WEB HOSTS DON'T WANT YOU TO KNOW ABOUT

    Be aware of scamming cheap web hosting: Why do so many web hosting companies sell unlimited/unmetered bandwidth on shared hosting plans? How are they able to offer such plans and what would happen if every one of their customers decided to use 30GB bandwidth for their $5/mo unlimited/unmetered bandwidth plan?

     Answer: They oversell/false advertise their bandwidth then hope you never use it, most of them will find a reason to cancel your account or make you pay extra money if you decided to use more bandwidth than what they can "REALLY" offer even though they advertised unlimited/unmetered. Usually these web host buy a plan like $5/mo for 30GB bandwidth with multiple domain hosting support and they resell this 1 account to 50 people and let all their customers share that 30GB bandwidth then sit and hope their customers don't use it up, that's how most of them works, the reason why they advertise unlimited/metered bandwidth on their plans because they are too scared to let people know their "REAL" bandwidth allowance. These scammer web hosts have the following things in common, they only accept payments from PayPal and/or money order but no credit card, they have email and/or chat support but no telephone support, some of them will have an invalid or "answering machine only" telephone number.

     We (GNet Hosting) never oversell/false advertise on any part of our features, cheap web hosting doesn't have to mean unreliable, we are so confident with our uptime that if we couldn't provide uptime of 99.9% we will compensate you with 5GB additional bandwidth for free, our lowest uptime was 99.5% and it was due to server kernel and software updates. GNet Hosting is the cheap and most affordable php ecommerce web hosting provider in the market.

     Each of our server is equipped with Dual Xeon & Opteron, 3GB RAM, SCSI hard drives with RAID5 configuration, each server is ran on Gigabit (1000Mbit) connection, most other shared ecommerce hosting providers are using single Pentium 4 or Athlon XP, 512MB or 1GB of RAM, IDE hard drives with or without RAID controller, 10Mbit or 100Mbit connection per server so you won't be able to get great performance from those providers as their network is capped at 1/100 or 1/10 of the speed compare to ours, our co-location provider is Host Centric, co-location means to move your servers to an ISP (Internet Service Provider), most affordable ecommerce web hosting provider are too scared to answer this question "Who is your co-location provider?" because they are running on a very slow connection and they are overselling/false advertising their features, you can try and ask them this question in their Live Chat (since they won't have a working phone number you can call and ask) and they will shut down their Live Chat or make up some lies, if they do answer it then track them down from their co-location provider and see if they are telling the truth, this will prevent you from getting scammed.

    Web Hosting and Services upgrade News :

    • We have upgraded and renovated our affordable web hosting plans, which are now on offer just before Christmas. All plans allow you to host multiple domain names in a single hosting account. The new Enterprise plan offers unlimited domains hosting.
    • We are introducing to you our greatest affordable web hosting plan - the Enterprise web hosting plan! It offers hosting of unlimited domains, sub domains and databases. This plan is ideal for medium and large enterprises, as well as for web designers, webmasters and advanced internet users.
    • We have increase our web hosting plans significantly. Now you can host unlimited domains with unlimited websites with our new Enterprise plan. Number of add-on domains have been increased on the current plan. Number of Mysql databases is also increase with additional storage.
    • SPF (Sender Policy Framework) feature has been introduce to stops e-mail spammers from forging the "From" fields in an e-mail.
    • We are happy to announce that the entire Domain Registration section of the hosting Control Panel has been updated to accommodate the new bulk domain registrations and transfers.
    • The allowed CPU usage has been increased from 3% to 4.5%. We believe that the new value will give you more freedom when you host high CPU consuming applications such as blogs, forums, cms etc.
    • We launched the latest version of our well-known hosting Control Panel which now features the major improvements.
    • GNet Hosting now offers PHP4, PHP5 and PHP6 on all of their shared hosting plans. All you need to do is change the file extension to php5 or you can do it by .htaccess file. A new section has been introduced in the hosting Control Panel, which allows you to easily manage the way your PHP-based applications are handled and run by the web server. You can choose whether PHP4 or PHP5 and PHP6 to use by default. PHP5 is now officially supported on all servers.
    • New Server is being added to our pool of web hosting servers. Hardware specifications: Intel Core 2 Duo 2.4 GHz, 4GB Ram, 2x500GB SATA HDDs in RAID1 configuration with gigabyte LAN.

    What type of hosting services do I need?

    You can determine the type of affordable website hosting plan you need, after you have decided the type of website you are developing. First determine if that will be a small business website, a large corporation website or an even larger enterprise website.

    Personal web hosting:
    This type of website is, generally, created to display content of a more personal nature. A personal website will contain information about something of interest to the web site owner or personal information about that person. Generally, a personal website will require affordable hosting capable of hosting a smaller website, while offering key features of a personal website.

    Business web hosting:
    To promote your business and attract new or potential customers, you may opt for affordable web hosting for your business web site. An affordable business website hosting plan can include features could include email address having your business domain extension for your employees, email auto responders, which allows for extra advertisement or promotions, and can handle high traffic.
    Ecommerce web hosting:
    To develop an online business you will need an affordable Ecommerce hosting service. With affordable Ecommerce hosting services you will have the ability to accept online payments, including credit card processing. Furthermore, with an Ecommerce hosted website, your customers, or potential customers will have access to purchase at their convenience while giving you the power of control over your online storefront. An Ecommerce site can be hosted for any size of business that is intending their site to perform as a means to sell and accept payments online. And for allowing their customers a way to easily purchase their products or services.
    Corporate web hosting:
    A corporate hosting plan will usually provide features, which will allow for ease in maintenance and provide 24/7 support, to ensure for sufficient productivity. A corporate hosting plan is typically intended for small to medium size companies.
    Enterprise web hosting:
    Affordable enterprise website hosting is intended for larger businesses and generally provide the necessary tools and features needed to meet the growing demands of the ever expanding global and larger corporation.